Q. Will it work with Vista ?

A. Yes!. It will work with Windows 98SE, ME, 2000, NT4, XP & Vista. We do not suggest you use Windows 95 any longer although it will work with all the myriad of Microsofts patches & fixes..

Q. When I install ProDNC I get a "There are system files that are out of date on your system"

A. You will probably be using Windows 95 or 98. Follow the instructions on screen, click any OK button, and your computer will re-boot. You will see "updating system files" while your windows system is loading. When Windows has loaded, re-run the ProDNC setup again, these files have then been updated.

Q. When I install ProDNC I get a "failed to register LEOCX32.OCX or LEDIT32.DLL".

A. You will probably be using Windows 95 or 98. Press the "Ignore" button and carry on with the installation. You will have the file "mfc42.dll" missing. Update by downloading from http://www.pronc.com/ms32.zip Then unzip the files contained in this zip file into your c:\windows\system folder. If you are asked to overwrite any files only do so if they are a later date.

Q. When I run ProDNC I get a "There Are Some Files That You Need That Are Not On Your Computer".

A. You will probably be using Windows 95 or 98. You will have the file "mfc42.dll" missing. Update by downloading from http://www.pronc.com/ms32.zip Then unzip the files contained in this zip file into your c:\windows\system folder. If you are asked to overwrite any files only do so if they are a later date. The next time you run ProDNC these files will automatically register for you.

Q. Will ProDNC work with my CNC?

A. This is one of the most commonly asked questions. If your CNC supports the RS232 protocol, then yes it will. We even supply a list of predefined CNC templates to get you started for many popular machines. We do not support exotic proprietory protocols that are outside the scope of RS232, such as Heidenhain Blockwise, LSV2, Fidia, Mazatrol etc. Mazaks will work fine in EIA mode just like standard RS232.

Q. I try and run the help file but it does not work.

A. We use compiled help files with the extension CHM. If you are using Win95 or early Win98 then you may not be able to view them properly, so we have zipped up the RAW HTML files, just create a sub-folder called "help" in the ProDNC folder and unzip them into there. Click here for the standard help file and click here for the remote version of help

Q. I receive files from my CNC and after a while the data is garbage then OK then garbage again.

A. You need to either turn off your communication port FIFO buffer or reduce the receive value to its smallest level. You access these by going into Windows Control Panel, Device Manager, LPT & Com Ports. Select your com port and click the advanced tab. Then turn off the FIFO option. You may need to do this for each of your com ports.

Q. I try and send or receive a file and all I see are XXXXXX.

A. ProDNC has expired. To purchase we need your computer software code. You get this by clicking the register icon and entering this info onto our webpage.

Q. I've purchased ProDNC but I haven't received anything yet.

A. We do not automatically generate your unlock information, each one is done specifically for a customer. There may be a delay of a few hours, but it will never be more than 12 hours. If you have an AOL email address, then we have recently noticed that their e-mail filters are actually blocking e-mails coming through. We always send two e-mails to AOL customers.

Q. After I receive the unlock code it does not register.

A. Please follow the instructions in our e-mail that we send you after purchase. You have to do it in a specific sequence. We have never had a code fail, we are afraid it is always down to incorrect input or failure to follow our instructions.

Q. I need to change computer will the software code still work?

A. No it won't, however we are happy to replace the code.

Q. ProDNC changes my system date : Why?

A. We may, under certain circumstances, change the system date to a universal format whilst it is in demo mode. If this happens, then once you have loaded ProDNC a couple of times and you change the format back to your normal format, ProDNC changes it only whilst it is running, and it swaps it back when you close it down. Once you are registered it no longer changes the date at all, so it is always what you want even when running.

Q. Do you charge an annual maintenance fee?

A. No we hate that idea, unlike other DNC software vendors we don't do it, once you have paid for ProDNC that's it. You can download the latest version at all times free of charge. We do not notify you either as we don't want to send you any spam, its entirely up to you if and when you want to upgrade.

Q. Do you write custom modifications to ProDNC?

A. If you have a specific request for a feature and we think it would improve ProDNC we will certainly consider it and provide the feature for free. If its probably just applicable to you, we will also do the modifications subject to a development fee. Ask us !

Q. I want to run ProDNC on more than one computer, can I copy ProDNC onto more than one computer with a single license?

A. You need a license for every computer you run ProDNC on (just like virtually EVERY other software product anywhere). We look at it this way, if you made 100 parts for one of your customers, would you charge him for 1 part or for 100 parts? We think you'd charge for a 100 rather than 1 and give away the other 99 for free! Same for us really...

However, we have price breaks and we offer excellent discounts for multiple licenses.

Q. Which languagues do you support ?

A. English only at the moment.

Q. Why isn't my USB to Serial adapter working?

A. Since the release of Windows XP and laptop manufactures often only installing USB ports, users are finding that a USB to serial adapter is the only way they have to communicate with their CNC machines. Unfortunately many manufacturers of USB to serial adapters are not 100% compatible and communication to their CNC machine is either unreliable, very slow, or limited to one way transfer. For laptops we recommend you use a PCMCIA to serial adapter, they are far superior and often not much more expensive.

Q. Will I receive a nice product box with CD and printed manuals?

A. ProDNC is only available by electronic download only, that's one reason how we keep our prices so keen, so you will not receive any physical media. We do however send you a printed sales receipt, you should receive this a few days after your purchase.